Thank you for shopping with eiway. We strive to provide our customers with the best possible shopping experience, and part of that commitment is ensuring a smooth and efficient shipping process. Please read our Shipping Policy carefully to understand the terms and conditions related to the shipment of your order.
1. Order Processing Time:
1.1. After placing an order, please allow 1-3 days for our team to process and verify the order details.
1.2. During peak seasons or promotional events, order processing times may be slightly extended, but we will notify you promptly if there are any significant delays.
2. Shipping Timeframes:
2.1. The estimated shipping time will vary depending on the shipping method selected and the delivery location. Estimated shipping times are provided during the checkout process based on standard shipping conditions.
2.2. Please note that unforeseen circumstances, such as extreme weather events or delays with shipping carriers, may cause variations in delivery times. We will do our best to inform you of any significant delays and keep you updated on the status of your shipment.
3. Order Tracking:
3.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment.
3.2. Please allow a few hours for the tracking information to become available after you receive the shipping confirmation email.
4. Undeliverable Packages:
4.1. If a package is undeliverable due to incorrect shipping information provided by the customer or other issues, we will attempt to contact you to resolve the matter.
4.2. If we cannot deliver the package successfully, it will be returned to us. In such cases, we will refund the order, excluding the shipping costs.
5. Shipping Address:
Please ensure that you provide an accurate and complete shipping address. We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information.
6. Delivery Confirmation:
Delivery is considered complete once the package is confirmed as delivered by the shipping carrier. We are not liable for any lost or stolen packages after delivery confirmation.
7. Contact Us:
If you have any questions or concerns about our Shipping and Delivery Policy, please get in touch with us at firstname.lastname@example.org. We are here to assist you and provide the best possible customer service.
Thank you for shopping with eiway.